braVer provides free shipping for both the shipping and returns of rentals.
Customers are responsible for all shipping charges incurred after any changes or add-ons to the standard shipping provided, for both the shipping and the return of rental equipment. Including but not limited to additional taxes, customs fees, import/export fees, etc.
Customers are responsible for any shipping charges for shipments that are refused upon delivery.
Customers are responsible for any change address/delivery fees incurred once the packages have shipped.
Deliveries made to residential or limited access areas will incur an additional shipping charge.
BraVeR ships rental equipment and individual packages within the 50 United States via ground delivery with various shipping companies such as USPS, FedEx, UPS, DHL, Pack Air, etc.
The BraVeR shipping department is open Monday - Friday from 8am - 4:30pm PST. Our carriers typically pick up by 3pm daily. We are closed on weekends and all major holidays. If your order is urgent, please contact customer care here to arrange for expedited shipping hours pick up.
Insured Shipments and Signatures
BraVeR ships all packages insured and with a signature requirement. If the customer chooses to remove these security features, they are responsible for any damages, losses, missing, or miss-delivered shipments.
Receipt of Shipment
Customers are responsible for inspecting shipments prior to accepting delivery. For any issues contact Customer Care immediately via email at Support@braver-app.com.
Be sure to photo document any damage. Do not throw away any of the original packaging or packaging material so that it can be used in the rental return. Any issues need to be reported within 72 hours of delivery acceptance.
In the event that a shipment is unable to be delivered for reasons that are within the customers control, re-delivery fees may apply. Return shipping charges will be the customers responsibility and will need to be paid in full before re-delivery is attempted. In the event the freight carrier stores the order for any amount of time other than the standard transit time, the freight carrier reserves the right to bill the customer storage fees directly. If the freight carrier bills these fees to Anyverse, Inc., we reserve the right to bill those charges back to the customer. The customer will also be responsible for damages that may happen during storage. Once orders stored are received by the customer, any damages incurred during storage should be discussed with the storage facility and are the responsibility of the customer to resolve and are not covered under warranty or exchange/repair policies. Customers are responsible for any shipping charges for shipments that are refused upon delivery plus a 25% restocking fee. Please contact Customer Service via email at Support@braver-app.com.
When returning rental equipment to braVeR, it is the Customer's duty to make sure that the equipment is packaged properly in the Oculus case provided by Braver to prevent damage during transit.
If any part of an order is cancelled after it has been shipped the customer will be responsible for the full amount of round-trip shipping and handling charges, plus any applicable restocking and repair fees.